ISP Networking & Business Management Solutions                               Download brochure

ISP Pro is a scalable, distributed and flexible a comprehensive business management application for Internet Service Providers. ISP Pro is flagship software of IbleSoft.

It is a Web-Enabled billing, connectivity, customer care system, management and support system for ISP’s and Web hosting companies.

We realize that our success as a company is dependent on the success of our customers. For this reason, we are committed to providing the highest possible level of customer service and support. We make it our goal to get our customers up and running as quickly as possible -- reducing their time to market and maximizing return on investment -- and to help them efficiently manage and maintain their systems after deployment. To this end, we offer project management, installation, data integration, customization.

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The major functionalities of ISP Pro are :
	Scheduling
	Network Management
	Connectivity
	Resellers
	Inventory Management
	CRM
	Billing
	Bandwidth
	Help Desk and Ticketing
	IP Pool Management
	Provisioning
	Reporting

Installation Scheduling and Management

This module provides a variety of appointment types, installation teams, equipment types, shared calendaring, install tracking and acceptance processing

Network Management

Managing the servers for different customers, like exchange server and undertake hardware maintenance, upgrading work of customer hardware etc.

So this module should be able to provide the work order information, customer information, technician information, rates for standard works

Connectivity
	The module should have the ability to take orders for new registration, cancellation and upgrading of DNS ordering, email ordering, co-location ordering, connectivity / ISP ordering.
	Capture the billing information, like billable to customer or reseller.

Option for customer to receive Invoice via email or by post.

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Reseller

This module is to provision the Connectivity order of customers. Once the customer make an order for connectivity’s like ADSL, T1, Analog, ISDN, admin needs to provide the connection for the customer. For the same, connectivity from the vendor so, this module should help to keep track of customer order and maintain / update the vendor inventory etc.

Inventory Management Enhancements

Bulk warehouse transfers, equipment fulfillment and return (RMA) management

Bandwidth

This module is to analyze the bandwidth usage of services like ISDN, T1, and Co-Location.

CRM

The system possesses a unique capability to capture a contact and manage the "life cycle" of that contact from initial contact, meeting, proposal, contract, provisioning, billing, commissioning, customer care and ultimately cancellation within a single interface. Life Cycle management is accomplished through the combination of Operating Support Systems (OSS) and Customer Relationship Management (CRM) all from a central portal. The system includes modules designed to manage specific aspects of the customer life cycle into 5 distinct
modules.

Customer Dashboard

The Customer Dashboard is a comprehensive customer care management interface. From a single portal, you can manage the entire lifecycle of the customer.

Billing History

The customer's complete transaction history is available through the balance info section of the customer dashboard.

Service Detail

The Services area will display all of the active services by product group and all of the suspended and canceled services.

Support History

The history section shows notes that are automatically generated by the system whenever there is a change to a customer's account. The notes include a date and time stamp along with the user who made the change.

Billing

Billing supports both pre-paid and post-paid billing to allow extra flexibility for ISP providers and subscribers

Help Desk and Trouble Ticket Enhancements

Ticket associations, robust reporting, event based escalations, global NOC based ticketing, special attachments and more.

IP Pool Management

IP tracking and managing for assignment and allocation of IP addresses and integrated to the provisioning and NMS functionality

Provisioning

Provisioning is the process of making the connection live or approving customer request of service. Provisioning is done for the following modules.

• Web
• Email
• Co-location
• Connectivity (ADSL, ISDN, T1, Analog)

Connectivity
	Web
	Email
	Co-location
	Connectivity (ADSL, ISDN, T1, Analog)

Comprehensive Reporting

Comprehensive reporting capabilities which enable providers to manage their businesses more effectively. The product provides multiple customizable reports including, accounting, revenue, expenses and others.

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